Terms of service

These terms apply when a care home or care group subscribes to ParityBoard. Please read them before you subscribe.

1. Who the agreement is between

The agreement is between you, the organisation that runs the care home or homes ("you"), and Clint Bailo, a sole trader trading as ParityBoard, of The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY ("we" or "us").

ParityBoard is sold to businesses, not to consumers. The person who signs up confirms they are allowed to accept these terms for their organisation.

2. Your subscription and payment

• Prices are on our pricing page. They are per care home, per month, and exclude VAT.
• Subscriptions are monthly and roll on from month to month. There is no minimum term and no setup fee.
• We invoice monthly in advance. Invoices are payable within 14 days.
• If an invoice is more than 30 days overdue we may suspend your account after giving you 7 days' written notice. Your records are not deleted while an account is suspended.
• We will give you at least 30 days' notice of any price increase. You can cancel before it takes effect.

3. Cancelling

• You can cancel at any time by contacting us. Your subscription ends at the end of the month you have paid for. We do not refund part months.
• We can end the agreement by giving you 30 days' notice, or straight away if you seriously break these terms and do not put it right within 14 days of us asking.
• After your subscription ends you have 30 days to export your records. We then delete them within 90 days, apart from anything the law requires us to keep.

4. Your data

You own the information you put into ParityBoard. You can export it at any time.

For personal data you put into ParityBoard, you are the controller and we are your processor. When we process it for you, we will:

• only process it on your documented instructions (these terms and how you use ParityBoard), unless the law requires otherwise
• make sure anyone who can access it is bound to keep it confidential
• keep it secure, as described on our security page
• only use the other companies listed in our privacy notice to help us, under written terms that protect the data in the same way, and tell you before we add or replace one so you can object
• help you respond to people exercising their data protection rights, and help you with security, breach notification and data protection impact assessments
• tell you without undue delay, and within 48 hours, after we become aware of a personal data breach affecting your data
• delete or return your data when the agreement ends, as described in section 3
• give you the information you need to show these obligations are met, and allow reasonable audits with reasonable notice

Your data is stored in the United Kingdom. We will not transfer it outside the UK or the European Economic Area without telling you first and putting in place the safeguards UK law requires.

You are responsible for having a lawful basis for the information you record, and for telling your staff how it is used.

5. Acceptable use

You agree not to:

• let anyone outside your organisation use your account, or share sign-in details
• try to access another care home's information, or test the security of ParityBoard without our written permission
• upload anything unlawful or harmful, such as viruses
• use ParityBoard as a clinical or medical record system. ParityBoard supports day-to-day organisation. It does not replace clinical judgement, your own policies or your care-record responsibilities.

6. Availability and support

• We aim to keep ParityBoard available at all times, but we do not guarantee it will never be interrupted. Where we can, we will do planned maintenance outside normal working hours and tell you in advance.
• Support is through our contact form. We usually reply within 2 working days.
• You remain responsible for having a backup way of working, such as a paper rota, if ParityBoard is unavailable.

7. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• We are not liable for loss of profit, revenue or business, or for indirect or consequential loss.
• Otherwise, our total liability under this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim.

8. Changes to these terms

We may update these terms. We will email your account managers at least 30 days before a change that affects you takes effect. If you do not agree with the change, you can cancel before it takes effect.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. Before going to court, we will both try to settle a dispute by talking first.

Last updated: 24 October 2026